Report a vulnerability

How to contact us

If you believe to have found a security vulnerability with one of our connected products/solutions, please contact the Haier Europe Product Security Incident Response Team (HE-PSIRT) with an email at:

To ensure confidentiality, we encourage you to encrypt any sensitive information you send to us via e-mail using our PGP Key, available here. In your email, please include the following information


In case of a vulnerability or an incident in Haier products:

Via e-mail:

Information you should submit

  • Haier Europe Product Name(s), Model(s), and Serial Number(s).

  • Description of the concern or vulnerability

  • Any information to help HE-PSIRT validate the issue such as configuration details, proof-of-concepts, or exploit code. PGP encryption is mandatory when sharing this information.

  • Whether you would like to be contacted and acknowledged as finder after public disclosure, your contact details (i.e., name and organization). Maintaining your privacy is important to us and we will not publicly disclose your identity unless you inform us otherwise.

Other important information

  • Please use English language for communication.

  • Please follow our responsible disclosure policy when sharing the information.

  • Please note that Haier Europe does not disclose, discuss, or confirm any vulnerability until a full investigation is complete and any necessary press releases, security patches, and releases are available.

  • Vulnerabilities categorized as “informational” (i.e., CVSS v3.1 score equal to 0.0) will not be entitled to an entry on our acknowledgment page.